Technical Writing
Jumo Health
Documented current state customer inquiry workflow and potential solutions to streamline and simplify customer communication loops
Documented high-level plan to decouple product library CMS from flagship website CMS to alleviate crashes and meet internal stakeholder goals
Led vendor analysis and adoption of new video conferencing software (Zoom at height of COVID-19 pandemic) and project management software (Basecamp)
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“Nichole and I worked closely together on the Product team at Jumo Health. Apart from just being such a pleasurable person to know and share a coffee break with, her strong organization skills and eagerness to improve on a daily basis made her an amazing team member. I can honestly say I don't know if I've worked with anyone who made such productive use of their time as Nichole - always looking to improve the Products she managed, the organization itself and her own skill set. Nichole embodies the growth mindset.”
Matthew Pepe, Product Manager
“One of Nichole’s most notable skills is her vision. She has a keen ability to see a project in its entirety and from multiple perspectives: engineering, company, and client. She offered insights, guidance, and played a key role in design and engineering decisions that shaped our digital products.
Nichole is also a fantastic QA person. She is thorough and would produce an itemized, easy-to-follow list of issues to address. Without her, the quality of our products wouldn’t be the same.
I would highly recommend Nichole for any Product Management and/or QA role in any technology product. She will be a valuable addition to the team.”Nik Efimov, Senior Developer
“It is rare these days to find an employee as dedicated as Nichole! I had the pleasure of being Nichole’s manager at Jumo Health for three years and have always been impressed with her ability to adapt to change. Working for a startup sometimes means changing directions quickly to meet the needs of the Company and the patients we serve; Nichole has always been ready and willing to do what’s needed to get the job done quickly, efficiently, and with a positively sunny attitude.
What has struck me most about Nichole is her eagerness to learn and her strive for self-improvement. Whether it’s an new course, webinar, online research, or drawing from her own life experiences, Nichole is always learning and sharing her learnings with others. When responsible for a new product or software, she learns it through-and-through and is the go-to person for help or guidance.”Rebecca Schelkun, VP, Product Strategy
“I have known Nichole in a professional capacity during our time at Jumo Health. Nichole is honest, dependable, and ready to pitch at a moments notice. She has a seriousness of purpose that benefits the companies with which she is associated. At the same time, she has a friendly demeanor that allows her to be a productive and effective participant in cross-functional teams.
Perhaps her greatest strength is her ability to work positively within an organization toward a common goal. Her enthusiasm and dependability combine to create the sought after characteristics of someone who can effectively achieve results even with competing goals.
You can see from the various recommendations she has received that I am not alone in my support for her as an individual, in validation of her work ethic, and the positive affect she can have on an organization.”Kevin Aniskovich, CEO
WebMD/Medscape
Performed an error analysis to define and close operational efficiency gaps and reduce project delays and created clear content production workflows, requirements to audit content for 508 compliance, and quality assurance checklists
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“Nichole's willingness to lend a hand and take on projects made her a key member of the production department. She consistently kept an eye out for inefficiencies within existing processes and offered solutions in order to keep projects moving. She is quick with assignments, eager to learn and a great team player.”
Mary Wang, Product Manager
“Nichole is an extremely hard worker. Ever since becoming coworkers 3 years ago, I have always found Nichole to be a great problem solver, and one to always identify where improvements to process can be made. She does not wait to be told what to do, but sees gaps in our work, and sets out to fill them. It was a real pleasure working with, and managing Nichole during our tenure together.”
Daniel Williams, Product Manager




Error Analysis (excerpt only) presented to leadership and content production teams to improve training and overall quality assurance procedures
Rockefeller Foundation
Wrote the content management system reference/style guide used to train non-technical employees to develop, review, approve, publish, edit, and sunset content for the flagship website.
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“The Communications Team at the Rockefeller Foundation hired Nichole as a consultant to assist with the transition from our old website to the new website which was launched in December 2009. Among other tasks, we presented Nichole with the challenge of: learning and trouble shooting our newly developed content management system; working with Communications Team members to develop creative and exciting ways for presenting content related to our organization's work on the new website; developing a content style guide that will provide staff with clear standards for incorporating content onto our websitegoing forward .
In these and many more areas, Nichole performed amazingly. What was most impressive about Nichole's performance was her ability to get the job done. Nichole met all deadlines, and when presented with challenges she was successfully able to present solutions. Additionally, Nichole took inititiave in taking over the preparation of a style guide that will serve the entire organization.
Nichole is steadfast, and brings a positive can do attitute to all of the activities she has performed. I would highly recommend Nichole.”
Melvin Galloway, Associate Director, Operations“Nichole is a dedicated, detail-oriented worker, always willing to find solutions to difficult situations. She adapted willingly and happily as the demands on her continually changed as the Foundation re-evaluated its needs. Nichole was always eager to explain web intricacies to the uninitiated, whether they were her supervisors or other colleagues.”
Rachel Christmas Derrick, Senior Writer